Christmas & New Year Delivery Information
To help you plan your orders over the festive period, we’ve outlined our Christmas delivery cut-off dates and January restart below. All delivery dates are subject to stock availability and local demand.
🎄 Christmas Delivery Dates
- Last delivery before Christmas: 23rd December
- Deliveries resume: 2nd January
Orders placed close to the cut-off are fulfilled on a first come, first served basis. We strongly recommend ordering early to avoid disappointment.
Christmas & New Year Order Processing
Orders placed on 23rd December: Any orders placed on the 23rd December will be securely processed and queued for delivery when our transport services resume in the New Year.
Orders placed after 23rd December: Any orders placed after this date will not be processed until we return to full operation on Friday 2nd January.
Once processing resumes, deliveries will be scheduled in order of receipt, subject to stock availability and local route capacity.
Local Delivery Areas
Silverton Builders Merchants provide reliable local delivery across:
Christmas & New Year Branch Opening Times
Our branch opening times will change over the festive period. While delivery services pause, some branches may operate reduced counter and collection hours.
- Last full working day: Monday 22nd December
- Christmas closure period: 24th December – 1st January
- Reopening date: Friday 2nd January
Please note: Individual branch hours may vary slightly. We strongly recommend contacting your local Silverton branch directly before travelling.
Stock Availability & Order Priority
During December we experience extremely high demand across building, landscaping and trade supplies. To ensure fair access:
- Stock is allocated live at point of order
- Confirmed orders are prioritised by delivery date
- Payment confirmation secures allocation
- Large or bulk orders may be split into multiple deliveries if required
If an item becomes unavailable after ordering, our team will contact you immediately with suitable alternatives or revised delivery options.
January 2026 Delivery Restart
Deliveries will officially restart from 3rd January. Orders placed over the Christmas period will be processed in order of receipt once our transport schedule resumes.
This ensures:
- Fair allocation of January stock
- Clear delivery scheduling
- Minimal disruption to ongoing projects
Trade Accounts & Priority Customers
Trade account customers with regular scheduled deliveries may retain priority access to certain vehicle slots in December. Please speak to your account manager or local branch for guidance.
Need Help With Your Order?
If you’re unsure whether your delivery can be fulfilled before Christmas, our team are happy to help:
- ✔ Stock availability checks
- ✔ Bulk order scheduling
- ✔ Split deliveries
- ✔ Site access guidance
Due to reduced staffing and transport availability during the festive period, response times may be slightly longer than usual. Thank you for your patience.
Please contact your local Silverton Builders Merchants branch directly for the fastest response.
Branch opening and collection availability may vary by location. Please contact your local branch for confirmed festive opening times.
If the order is small, and can fit on with another order going to a similar area then we may be able to get it to you but is unlikely.
Your order will be scheduled for the earliest available January delivery slot, starting from 2nd January.
Yes — bulk materials are especially affected by festive transport capacity and should be ordered as early as possible.
